Like education, more and more companies pay attention to diversity and inclusion when establishing their company culture and mission. On the one hand, excellent people are more likely to stay in a place that allows them to develop personality and potential. The more diversified and inclusive a company is, the more successful it is in attracting and retaining high performance employees. According to Korn Ferry （2015）, 84% of responders said that the lack of diversity and inclusion within company causes turnover. On the other hand, everyone has unconscious biases that limit our thinking. Only by ensuring that there are diverse employees who can consider from different views at all times can the company continue to create innovative ideas and products ahead of competitors.
In addition to the advantages of human resources, diversity and inclusion also help the business build its image of brand especially under the internet environment. If a company’s post on social media related to customer segmentation and employment strategy is slightly deviated, the problem will immediately be magnified a million times. In particular, diversity and inclusion are the most vulnerable areas in the image of the enterprise. Once a problem occurs, it is likely to cause irreparable damage. Also, towards director’s offline action or words, consumers may spread online and initiate boycotts. For example, the industry’s leading The American retailer Nordstrom (Nordstrom) decided to remove Ivanka Trump’s fashion brand products. This decision stemmed from the #GrabYourWallet activity on social media against her father’s contempt towards women.
In order to further create a diverse and inclusive working environment, company leaders need to spend time understanding each of their employees from recruitment to departure. Then they will know what strengths each staff has, and maximize their strengths to improve the efficiency of the operating process. Social media is a good tool to monitor or regularly check employees’ mental status and potentials. As we discussed before, the HR department could eliminate candidates who have made discriminatory comments on social media platform. Also, if current workers make similar comments online, the company can take actions such as warnings and dismissal to maintain the company’s inclusiveness.
Finally, for businesses, when considering product design, they need to have an inclusive attitude toward “all” consumers. It can be noticed that many brands have published related products to support LGBT groups on social media, which represent their corporate culture of inclusion and equality. As Moore and Schnellert (2016;2017) said, education should think about inclusion based on personal, social and intellectual purpose. Business also need to establish inclusion combining personality, organization and ability. And it’s not only in a physical space, but also in the virtual reality such as social media platform.
Executive survey finds a lack of focus on diversity and inclusion key factor in employee turnover. (2015, ). Business Wire. Retrieved from：https://go-gale-com.ezproxy.library.uvic.ca/ps/i.do?p=ITBC&u=uvictoria&id=GALE|A403610004&v=2.1&it=r&sid=summon
Moore, S., & Schnellert, L. (2016;2017;). One without the other: Stories of unity through diversity and inclusion. Winnipeg, Manitoba: Portage & Main Press.